The federal government through the telecommunication industry regulator, Nigerian Communications Commission (NCC) on Monday declared a state of emergency in the telecoms sector with the view to overhaul the lingering syndrome Quality of Service (QoS) from Mobile Network Operators and other service providers in the sector.
The Executive Vice Chairman of the commission, Prof. Umar Danbatta, made the declaration on in Abuja describing the service offerings from the operators has continually degenerating.
According to a statement issued by the commission and signed by the Director of Public Affairs, Tony Ojobo, said Danbatta made the declaration at a session with the mobile network operators and the management of the commission on Monday.
NCC had declared 2017 as the year of the consumer, this, according to Danbatta means that all hands should be on deck for consumers to enjoy high quality of service in the country. The NCC chief explained that the consumers had to be treated with dignity, stressing that the commission’s eight-point agenda had put the consumers first.
He further explained that NCC had put measures in place to check and monitor quality of service on various networks.
“And we have sent this report to our taskforce on QoS and have been interacting with government at different levels as part of the measures to deal with the poor QoS,” he said.
Danbatta admonished the operators and co-location service operators to provide suggestions on how to address the situation.
He said that NCC had appealed to the Central Bank of Nigeria (CBN) to make FOREX available to operators.
He said the appeal to CBN was part of measures to cushion the situation and ameliorate the recurrent inaccessibility to foreign exchange by operators.
