The federal government through the National Communication Commission (NCC) yesterday charged telecommunication network providers to be proactive in protecting their customers from fraudsters who tap into customers’ line to place anonymous calls.
Speaking through its Deputy Director, Consumer Affairs Bureau, Mr Joseph Atoyebi, on Wednesday during its consumer forum interaction with network providers in Jos, NCC explained that customers’ protection and privacy is key towards ensuring customers’ loyalty.
Atoyebi said the forum was also a ‘consumer power meeting’ where service providers were brought on the same platform with consumers to take complaints, make clarification and take advice where necessary.
The forum tagged ‘Information and Education As a Catalyst for Consumer Protection’, provided opportunity for consumers to voice their experiences with the various networks they are subscribed to.
Peter Odetola, a Corp member serving in Jos, at the forum lamented unnecessary deductions of credit and non-remittance of bonus when subscribed to a promo, complaining that unsolicited calls and sms with shot code numbers also invade his privacy.
Other consumers at the forum also cautioned service providers to guide against fraudulent callers who aim at defrauding subscribers.
Advocating for subscribers protection and information, another consumer, Mr Abayomi Olawoyin, also advocated for easy-to-understand manual on the various products and services of each service provider, stating that it will prevent customers from pitfalls of most of the complaints.
