You would recall that stunning and flagship device was launched October, 2017 in Nigeria and Samsung told Nigerians that the battery has been properly built and it will not give owners any factory fault concern.
But the Original Equipment Manufacturer did the product launch in Lagos with a charging battery pack. with promised that “customers who pre-registered will get the free fast-charging battery pack and a free back cover.”
The smartphone was launched across Europe before it October 13, official debut into the Nigeria mobile market. In less than four months however, users of the users of the Galaxy Note 8. said their phones were failing to charge or turn on again after being allowed to completely run out of battery.
It’s an unusual problem, which has been described on multiple forums on the web.
Affected users said that once their Note 8 goes flat it stays flat, even if it’s plugged in and appears to be charging.
Samsung last week told The Independent that it was yet to receive “any official report” for the issue, but advised any UK customers experiencing the issue or something similar to call 0330 726 7864.
The situation, however, appears to be slightly different in Germany.
Samsung’s German division has now issued the following statement to PC-Welt: “Of course Samsung takes all reports of this kind seriously. We have received only a very small number of customer inquiries that can be linked to charge management.
“Unfortunately, we can only comment on the matter further, if we have more detailed information about the affected devices.”
It isn’t clear how widespread the issue is, but affected users will be hoping for a fix as soon as possible, so they can start using their phone again.
“My wife’s Note 8 turned off today and won’t turn back on,” reads one user complaint.
“Tried the soft reset and safe mode button pushes and it won’t turn on. When it’s plugged in, the red light doesn’t turn on.”
The highly impressive Note 8 came out in September, succeeding the Galaxy Note 7, a phone that was recalled and discontinued because of faulty batteries.
Meanwhile the company spokesperson told Engadget that it has received “a very limited number of reports which could be associated with the power management circuit.”
A Nigeria user of the device feared he might experience the same battery problem but said so far “I have no problem with it because i just bought it this December.”
Another owner who lightly told our correspondent that the “last one explode this one cannot charge? anyways better than explosion I guess,” added that “I observe it charge very slowly and it delay to power up.”
A phone engineer at Samsung franchise outlets in Lagos suspect it is a software bug.
“Let Samsung figure this one out. I use to test out Headset that uses the lithium battery as power. I would deliberate turn on the set till the battery is flat and leave it flat for a month in that state and then re-charge to see if the headset works normally.
“Then again, this is just a headset and not a smart phone. I wonder if Samsung does such preliminary test on their products,” he wondered
